Learner Resources-SIRSS00023 Participate in Work Health and Safety in Retail Skill Set Forms Core units BSBDIV501 Manage diversity

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

Core units ICTTEN202 Use hand and power tools ICTTEN208 Use electrical skills when working with telecommunications networks ICTTEN211 Work effectively in a telecommunications network environment ICTWHS204 Follow work health and safety and environmental policy and procedures ICTWOR308 Provide customer service to telecommunications customers Elective units BSBSUS201 Participate in environmentally sustainable work practices CPCCWHS2001 Apply WHS requirements

Units of competency SITHFAB017 Provide advice on food and beverage matching SITHFAB012 Provide advice on Australian wines SITHFAB011 Provide advice on beers

Units of competency AHCGRI402 Construct vertical gardens and green facades AHCLSC301 Set out site for construction works CPCCOM2001 Read and interpret plans and specifications AHCGRI401 Construct roof gardens AHCSOL305 Prepare growing media AHCWHS301 Contribute to work health and safety processes AHCPGD402 Plan a plant establishment program RIIWHS204E Work safely at heights If you require RPL Kits with comprehensive benchmarking

Units of competency RIIERR203D Escape from hazardous situations unaided RIIWHS201D Work safely and follow WHS policies and procedures RIIRIS201D Conduct local risk control RIIERR205D Apply initial response First Aid RIICOM201D Communicate in the workplace RIIGOV201D Comply with site work processes/procedures If you require RPL Kits with comprehensive benchmarking

Learner Resources-SIRSS00023 Participate in Work Health and Safety in Retail Skill Set Forms Core units BSBDIV501 Manage diversityOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all